This Privacy Policy applies to all users of the 9kgo website and mobile application. It describes how we collect, process, store, and protect your personal data when you register an account, make a deposit, play games, or otherwise interact with the 9kgo platform. By using 9kgo, you agree to the practices described in this policy.
1 Who We Are
9kgo is an online gaming and sports betting platform built for players in the Philippines. We operate the website at 9kgo.vu and its associated mobile application. For the purposes of this Privacy Policy, "9kgo", "we", "us", and "our" refer to the platform and its operating entity.
If you have any questions about how we handle your personal data, you can reach our support team at [email protected].
2 Information We Collect
We collect personal information from you in several ways — directly when you register, through your activity on the platform, and through technical data from your device and browser. Here's a breakdown:
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Registration and KYC verification |
| Contact Data | Mobile number, email address | Account registration and OTP verification |
| Financial Data | Deposit amounts, withdrawal requests, transaction history | Platform activity and payment processing |
| Gaming Activity | Game sessions, bet history, win/loss records | Automatic platform logs |
| Technical Data | IP address, device type, browser, OS version | Automatic collection via cookies and server logs |
| Usage Data | Pages visited, time on platform, navigation paths | Analytics and session tracking |
3 How We Use Your Information
The personal data we collect is used for specific, legitimate purposes related to operating the platform and providing you with a safe, functional gaming experience. We do not use your data for anything beyond what is described here without your consent.
- Account management: Creating and maintaining your 9kgo account, verifying your identity, and managing login security via OTP.
- Transaction processing: Handling PHP deposits and withdrawals, reconciling payment records, and confirming transaction completion.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting against unauthorised account access.
- KYC compliance: Verifying that players meet our age and identity requirements before enabling withdrawals.
- Customer support: Responding to your enquiries, resolving account issues, and communicating important account updates.
- Platform improvement: Analysing usage patterns to improve the gaming experience, page performance, and product features.
- Responsible gaming: Monitoring gaming activity to support responsible gaming tools and flagging potential concerns for player welfare.
4 Legal Basis for Processing
We process your personal data on the following grounds:
- Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account creation, deposits, gameplay, and withdrawals.
- Legitimate interests: Platform security, fraud prevention, and product improvement — activities that benefit both 9kgo and our players.
- Legal compliance: Retaining identity and transaction records as required for verification and audit purposes.
- Consent: For marketing communications and non-essential cookies, where we have obtained your explicit agreement.
5 Sharing Your Information
9kgo does not sell your personal data to third parties. We may share information with trusted service providers who help us operate the platform, but only to the extent necessary for those services to function.
- Payment processors: GCash, Maya, and Philippine bank networks receive transaction data necessary to complete deposits and withdrawals in PHP.
- Identity verification services: Third-party KYC providers may process your identity documents to confirm eligibility. These providers are bound by their own data protection obligations.
- Technology infrastructure: Hosting, cloud, and security service providers that support platform operations. These providers are contractually required to protect your data.
- Legal authorities: Where required by law or to respond to valid legal requests, we may disclose information to relevant authorities.
6 Cookies and Tracking Technologies
9kgo uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Cookies are small files stored on your device when you visit our site.
- Essential cookies: Required for the platform to function — including session management, login authentication, and security checks. These cannot be disabled.
- Analytics cookies: Help us understand platform usage patterns, so we can improve performance and the overall player experience.
- Preference cookies: Remember your settings and preferences to provide a more personalised experience on return visits.
You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect how some features of the platform work.
7 Data Retention
We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal, audit, and dispute resolution requirements. The specific retention periods depend on the type of data:
- Account and identity data is retained for the duration of your account and for a period following account closure, as required for compliance.
- Transaction records are kept for a defined period to support financial reconciliation and any potential dispute resolution.
- Gaming activity logs are retained for a period consistent with responsible gaming monitoring and platform integrity purposes.
When data is no longer needed, it is securely deleted or anonymised in a way that prevents re-identification.
8 Data Security
Protecting your personal data is a priority at 9kgo. We implement technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or loss.
- SSL encryption: All data transmitted between your device and our servers is encrypted using SSL technology.
- OTP verification: Sensitive account actions — including login from a new device and withdrawal requests — are protected by one-time password verification sent to your registered mobile number.
- Access controls: Personal data is accessible only to authorised staff and service providers who need it to carry out their responsibilities.
- Monitoring: Our systems are monitored for suspicious activity, and security measures are reviewed and updated on a regular basis.
9 Your Rights as a Player
As a 9kgo player, you have rights over your personal data. You can exercise these rights by contacting us at [email protected].
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete personal information in your account.
- Deletion: Request that we delete your personal data, subject to legal retention requirements and any outstanding account obligations.
- Restriction: Ask us to limit how we process your data in certain circumstances.
- Objection: Object to processing based on our legitimate interests where you have grounds to do so.
- Withdrawal of consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request.
10 Children and Minors
9kgo is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under this age. If we discover that an account has been registered by someone who does not meet the age requirement, the account will be immediately closed and any associated data will be deleted.
If you believe a minor has registered on the platform, please contact us at [email protected] so we can investigate and take appropriate action.
11 Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised effective date.
For significant changes, we will notify registered users via email or through an in-platform notice before the changes take effect. Continued use of 9kgo after an update is published means you accept the revised policy.
How 9kgo Keeps You Protected
From the moment you register to every session you play, these are the privacy and security layers working for you.
End-to-End Encryption
All data sent between your device and 9kgo is protected by SSL encryption. Your login details, account info, and transaction data travel securely every time.
OTP Account Verification
One-time passwords add an extra layer of security to sensitive account actions. Logging in from a new device or requesting a withdrawal both trigger OTP checks to your registered mobile number.
KYC Identity Checks
Identity verification protects every player on the platform. KYC ensures withdrawals go to the right person and helps keep the platform safe from fraudulent activity.
No Data Selling — Ever
9kgo does not sell, rent, or trade your personal information to third parties for commercial purposes. Your data stays within our platform and trusted service providers only.
Responsible Data Retention
We only keep your data for as long as it is needed. When retention periods expire, information is securely deleted or anonymised so it can no longer be traced back to you.
You Control Your Data
You can request access to your data, ask for corrections, or request deletion at any time by contacting our support team. We aim to respond to all data requests promptly.